We understand this policy may differ from those governing physical goods. Here’s a breakdown of the rationale:

• Irreversible Access: You gain immediate and irrevocable access to the digital files upon download. This means you can immediately use, copy, or share the downloaded artwork.
• Duplication Risk: The inherent nature of digital products allows for easy replication and sharing, making refunds impractical. Once a file is downloaded, it’s impossible to verify it hasn’t been duplicated or distributed.

What this Policy Covers:

• Non-Refundable Purchases: This policy applies to all digital art downloads purchased on ePoster Store. Once a download link is activated, your purchase is final, and no refunds will be issued.
• Accidental Purchases: We understand mistakes happen. If you accidentally purchase the wrong digital artwork, please contact our customer support team immediately for assistance. Only in exceptional circumstances only, we may be able to offer store credit for a future purchase in extenuating circumstances.
• Technical Issues: If you encounter technical difficulties downloading your purchased artwork, please reach out to our customer support team. We’ll do our best to troubleshoot the issue and ensure you receive your files.

What this Policy Does Not Cover:

• Buyer’s Remorse: We cannot offer refunds due to buyer’s remorse. We encourage you to thoroughly review product descriptions and preview images before completing your order.
• Incorrect File Format: We strive to ensure accurate product descriptions. However, if you receive a file in the wrong format due to our error, please contact customer support for a replacement file in the correct format.
• Damaged Files: If your downloaded files are corrupted or damaged, please contact customer support. We will investigate the issue and provide a replacement file if necessary.

How to Avoid Needing a Refund:

• Read Product Descriptions: Each digital art product on our website includes a comprehensive description outlining the file format, size, and other relevant details. This description helps you understand the exact specifications of the artwork you are considering.
• Utilize Preview Images: Most products feature high-resolution preview images. These previews allow you to visualize the artwork clearly and ensure it aligns with your aesthetic preferences before committing to a purchase.
• Contact Customer Support: Our dedicated customer support team is readily available to address any questions you may have regarding specific products or our return policy. We encourage you to contact us before making your purchase.

Additional Resources:

Frequently Asked Questions (FAQ): Our FAQ section may address common questions regarding digital downloads and product compatibility.

Technical Issues:

If you encounter any technical difficulties during the download process, please don’t hesitate to contact our customer support team. We will work diligently to troubleshoot the issue and ensure you receive your downloaded files successfully.

Circumstances Not Covered by this Policy:

This policy strictly addresses returns and refunds for downloaded digital art. ePoster Store may offer separate return or exchange policies for other services or products offered on the website. Please refer to the specific terms and conditions associated with those services or products for further information.

Policy Updates:

ePoster Store reserves the right to update or modify this return policy at any time. We will make every effort to prominently display any revisions on this page. We encourage you to periodically review this policy to stay informed of any changes.

Contact Us:

Should you have any questions or require further clarification regarding our return policy for digital art downloads, please don’t hesitate to contact our customer support team. We are happy to assist you!

We appreciate your understanding of this policy. By purchasing digital art from Eposter Store, you acknowledge and agree to the terms and conditions outlined herein.